ISO 9000 series المحاضرة السادسة

ISO 9000 series

Six Sigma Presentation
Nicolas Catachanas
Summary:

What is ISO?
What is ISO 9000?
What is Quality?
What is QM?
8 core Quality Mgt. Principles.
ISO 9000 family
Registration process
Implementation
Benefits

What is ISO?
ISO is the International Standardization Organization.
It is a non-governmental organization created in 1947 to facilitate the international coordination and unification of industrial standards.
It acts as a link between the public and the private sector or works independently with one or the other, to find solutions that satisfy business requirements and the consumer demands.

Why “to standardize”?
Enable products to work interchangeably or together;
Provide assurance that a product can deliver a certain level of performance; and
provide the tools (for example, symbols and terminology) that make it easier for designers, manufacturers and users to communicate.

What is ISO 9000?
ISO 9000 is the internationally recognized standard for an organization's internal Quality Management. The term 'quality' refers to all those features of a product or service which are required by the customer.
Definition of “Quality”:
Quality of product/service is defined as:
Fit to use.
Conforming to requirements. (Standards)
Safe to use à health, environment (EMS)
Responding to customer needs and requirements.
What is “Quality Management”?

An organization's “Quality Management” refers to its actions to ensure that its products or services satisfy its customers' quality requirements and complies with any regulations applicable to those products or services.

Eight core Quality Management Principles:

1. customer focus
2. leadership
3. the involvement of people
4. a process approach
5. a system approach to management (documentation)
6. continual improvement
7. a factual approach to decision making
8. mutually beneficial supplier relationship

ISO 9000:

ISO 9000: represents the essential requirements that every enterprise needs to address to ensure the consistent production and timely delivery of its goods and services to the marketplace.
Evolution of ISO 9000 series:
ISO 9000:1987
Concentrated mainly on conformance with procedure rather than an overall process of management.
ISO 9000:1994
Which emphasize quality assurance through strict control à Documentation of requirements was introduced.
Evolution of ISO 9000 series:(cntd’)
ISO 9001:2000
Placing the concept of process management at the heart of the standard
('a documented system' not a 'system of documents‘)
The goal is to have management system effectiveness via process performance measures, a continual improvement process and tracking customer satisfaction.

The ISO 9000:2000 family

ISO 9001:2000

covers the entire process from product design through after sales service.

ISO 9002:2000

covers only the manufacture of the product.

ISO 9003:2000

covers the "final inspection" of the product only.

ISO 9004:2000

is an "Internal Use" standard guideline.

What is integrated in the quality system ISO 9001:2000?
Design

Planning methods

Inspection and testing

Production processes

Reporting relationships

Transportation services

Policies and procedures

Communication patterns

Record keeping systems

Employee knowledge and skill
Training

Purchasing

Customers

Management

Technologies

Work patterns

Resource levels

Job descriptions

Inventory control methods

Service delivery practices

ISO 9000 registration:
STEP 1: Preparation
Assess the needs of the company. (What is wrong?, What could be improved?

STEP 2: Application
Contact a lead assessor that will enable the necessary procedures for the company.

STEP 3: Pre-Audit Assessment
Lead assessor determines the standards to be implemented.
(What & how changes should be made)

STEP 4: Audit Assessment
Independent assessor determines if implementation of standards is reached.

STEP 5: Registration & Certificate
If standards reached, you become a registered member and a certificate of conformity is delivered.

STEP 6: Continual Assessment

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Benefits of being certified:
External recognition and perception:
Higher Customer Confidence (some Clients might only give business to ISO 9000:2000 certified organizations)

Confidence that Products will meet Customer Expectations

Improved operations through
repeatable processes.
Less Cost from scrapping and reworking Products
Potential for improved operating margins

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